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Tempe, AZ - Social Media Customer Care Master Class by Martin Hill-Wilson

Tempe, AZ, USA

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Event Description

Social Media Customer Care Master Class

This unique two-day Master Class is led by Martin Hill-Wilson and draws on the process described in his best-selling customer service book, Delivering Effective Social Customer Service. Each attendee will receive a free copy. 

Featuring short presentations, discussions and practical exercises, the Master Class will lead you through a series of 15 competencies to provide the framework for your strategy and road map. The course is designed for multi-disciplinary teams (e.g. Customer Service, Marketing, Communications) but works equally well for individuals. After the two-day course, attendees will leave with the strategies, processes and tools they need to develop a social customer care capability within their organization.

For more 
information, visit http://www.masterclass.sitewire.com/ 
Email masterclass@sitewire.com with any questions.

Each ticket includes:

·         Two-day Master Class

·         Breakfast, lunch and refreshments each day

·         Networking Happy Hour on day one

Each attendee will take away:

·         15 interconnected, customized action plans

·         Access to over 300 slides from Master Class

·         Free copy of Delivering Effective Social Customer Service by Martin Hill-Wilson.

Cancellation Policy:

Master Class cancellations received in writing on or before February 1, 2015 will be refunded, less 50% of the registration fee and processing fees. Cancellations after February 1, 2015, or registrants who do not attend, are liable for the full registration fee.

If you cannot attend the Master Class, you may send an alternate. There is no fee for making this change but we do ask that you do so at least 72 business hours before the start of the event. This will give us ample time to prepare for the new attendee.

Requests must be received in writing by e-mail (masterclass@sitewire.com), fax (480-731-4822 ATTN: Master Class) or by U.S. mail (740 S Mill Ave, Suite 210, Tempe AZ 85281 ATTN: Master Class). Registrants who cancel will not receive Master Class materials.

Map of Event Location
February 26th, 2015  8:00 amFebruary 27th, 2015  3:00 pm

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